EU-261 Passenger Rights

Passenger Rights

Regulation EU261 are common rules on compensation and assistance of passengers in the event of denied boarding, flight cancellations or long flight delays.

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Regulation EU261

EU261 affects passengers departing from/arriving into the European Union and the European Economic Area.

Monetary compensation is determined by the following distances between departure/arrival airports:

  • €250 in respect of all flights of 1,500km or less; or
  • €400 in respect of all intra-EU flights of more than 1,500km and for all other flights between 1,500km and 3,500km; or
  • €600 in respect of all non-internal EU flights of more than 3,500 km.

Applying for Compensation

Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form.
We aim to process your claim within 10 days.

Compensation will not be paid for the following reasons:

If the flight delay or cancellation is outside of Ryanair's control,(extraordinary circumstances which could not have been avoided by all reasonable measures). If you were notified of a flight cancellation more than 14 days in advance of your scheduled departure date. If your flight was delayed and arrives at its final destination with a delay that is less than 3 hours.

Beware of "claims chasers"

Ryanair urges customers with valid EU261 compensation claims to submit their claims directly to Ryanair and avoid “claims chaser” firms who can deduct over 40% of a €250 claim in fees. Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive “claims chaser” fees. Customers may submit claims to Ryanair via our user friendly compensation form.

Compensation Form

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