Cancel Flight Voucher & Request Cash Refund

If you received a travel voucher but would like a cash refund instead, please click below to complete our cash refund form. 

Let's Chat

Still can't find what you're looking for?
Ryanair ChatBot  offers 24/7 support. Also our  Customer Care agents  are available to support if you need further assistance.
Our agents are available:
Mon-Fri 06:00 - 21:00 GMT
Sat 08:00 -18:00 GMT
Sun 09:00 - 18:00 GMT.

Call Us

Customer Service
New bookings/General Queries: +44 1279358395 Calls are charged at local call rates.
*Calls from mobiles and other networks may cost more.

Special assistance
Special Assistance Queries: +44 1279358399 Calls charged at local rate.
Calls from mobiles and other networks may cost more.

The above phone lines are open:
Mon - Fri: 08:00 - 18:00 GMT
Sat: 08:00 - 17:00 GMT
Sun: 09:00 - 17:00 GMT

Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online. 



The quickest way to submit your complaint and getting it dealt with by our customer service team is to fill in the online Complaint form. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days.

Send a Complaint by Post

If you don’t want to use our online Complaint form, you can post us a letter instead. Please include all information so that we can deal with your complaint as efficiently as possible:
    • Your full name (as displayed on your ticket)
    • Your booking reference
    • Flight details (date and flight number)
    • Your preferred contact details; email address, phone number or postal address
    • Details of the complaint, along with the names of any of our Ryanair staff that you spoke to at the time

Please send via post to the below address and we will respond to you within 15 working days:

Ryanair Customer Service Department
PO Box 11451
Co. Dublin