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New bookings/General Queries: +44 1279358395 Calls are charged at local call rates.
*Calls from mobiles and other networks may cost more.
Special Assistance Queries: +44 1279358399 Calls charged at local rate.
Calls from mobiles and other networks may cost more.
The above phone lines are open:
Mon - Fri: 08:00 - 18:00 GMT
Sat: 08:00 - 17:00 GMT
Sun: 09:00 - 17:00 GMT
Please note that calls can be recorded for both formative and qualitative. Call records are kept for at least 90 days.
Remember that reservations or changes to reservations made through our Contact Center will incur higher charges if the reservation or change could have been made online.
Send a Complaint by Post
- Your full name (as displayed on your ticket)
- Your booking reference
- Flight details (date and flight number)
- Your preferred contact details; email address, phone number or postal address
- Details of the complaint, along with the names of any of our Ryanair staff that you spoke to at the time
Please send via post to the below address and we will respond to you within 15 working days:
Ryanair Customer Service Department
PO Box 11451