FAQs

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Passenger Rights

Regulation EU261 are common rules on compensation and assistance of passengers in the event of denied boarding, flight cancellations or long flight delays.

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Regulation EU261

EU261 affects passengers departing from/arriving into the European Union and the European Economic Area.

Monetary compensation is determined by the following distances between departure/arrival airports:

  • €250 in respect of all flights of 1,500km or less; or
  • €400 in respect of all intra-EU flights of more than 1,500km and for all other flights between 1,500km and 3,500km; or
  • €600 in respect of all non-internal EU flights of more than 3,500 km.

Applying for Compensation

Customers who wish to submit expenses for travel/transport/or refreshments or a compensation claim following a flight cancellation or delay over 3 hours on arrival can click below to access the EU261 claim form.
We aim to process your claim within 10 days.

Compensation will not be paid for the following reasons:

If the flight delay or cancellation is outside of Ryanair's control,(extraordinary circumstances which could not have been avoided by all reasonable measures). If you were notified of a flight cancellation more than 14 days in advance of your scheduled departure date. If your flight was delayed and arrives at its final destination with a delay that is less than 3 hours.

Beware of "claims chasers"

Ryanair urges customers with valid EU261 compensation claims to submit their claims directly to Ryanair and avoid “claims chaser” firms who can deduct over 40% of a €250 claim in fees. Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive “claims chaser” fees. Customers may submit claims to Ryanair via our user friendly compensation form.

Compensation Form

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What happens if my flight is delayed?

We understand the inconvenience of flight delays and we’ll try our best to minimise the impact of these disruptions.
Although the law only requires us to provide you with a refund or re-route option following a delay of more than 5 hours, Ryanair offers you these choices at the 2 hour point.
You may still choose to take your flight. If so, please check airport screens to see the latest updates.

Where can I find information on flight delays?

If your flight is delayed over 90 minutes, we’ll send you a text message 30 minutes before the original scheduled departure time
If your flight has been delayed more than 2 hours we will notify you by e-mail to the address provided at the time of booking, outlining your options.
You can also monitor the flight status online by visiting our Live Flight Info page or by checking the airport screens.
 
 
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Full Refund

We will provide a full refund of the unused flights in your booking.
If you chose to make alternative transport arrangements i.e. car hire, trains, ferries etc. these are not covered under EU261 and therefore expense claims should be directed to your travel insurance company.
 

Re-routing/ Overnight Delay

If you would like to re-route on the next available flight to your final destination, or if your flight has been delayed overnight, we cover the below expenses.
  • Meals and Refreshments in reasonable relation to the waiting time;
  • Two telephone calls, fax messages or e-mails;
  • Reasonable hotel accommodation where a stay of one or more nights becomes necessary;
  • Reasonable transport between the airport and place of accommodation (hotel or other)
  • Customers who wish to submit a travel/transport/refreshments expense claim or EU261 disruption compensation following a flight cancellation or delay over 3 hours on arrival - Click below to access our online expenses claim form

Re-route for a later date

We can also re-route you on a future flight, to your final destination at a later date
at your convenience.
 

EU-261 Entitlements

What happens with the other products that I have purchased?

If your flight has been delayed and you’ve purchased other products through Ryanair (e.g. car hire, transfers, parking, etc.), you may need to make changes. Please contact the providers directly, see contact list below. If it is not possible to change the product/s you have purchased, you may be able to make a claim through your travel insurance provider. This does not affect your rights under the Montreal Convention 1999, please refer to Article 14 of our General Terms and Conditions of Carriage for further information.
 

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What happens if my flight is cancelled?

We deeply regret the inconvenience of flight cancellations and we’ll try our best to minimize the impact of these disruptions.
If your flight is cancelled there are two options available to you to choose from. You can either apply for a refund or change your cancelled flight for free.

How will I be notified of a flight cancellation?

If your flight has been cancelled we will notify you as soon as possible by e-mail and/or text message to the e-mail address and/or phone number provided at the time of booking.
You can also find more information about cancelled flights on our website.
 

Full Refund

If you wish to claim a full refund for the cancelled flight, click on the link below, to log into your MyRyanair account and follow the steps for a refund.
Refunds will be processed, within 7 working days, back to the form of payment used for the original booking.
 

Change your Cancelled Flight

The easiest way to change your cancelled flight (subject to seat availability) is by doing it online.
Click the link below to access your MyRyanair account and change your flight for free.
 
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Rules for Re-route

Alternative Flights

We will first try to accommodate you on the next available flight on the same route. If there are no available flights on the same or next day then we will assess flights from/to other airports within the same country.
We have a number of partner airlines which include EasyJet, Jet2, Vueling, CityJet, Aer Lingus, Norwegian, Germania, Stobart, and Eurowings airlines.
If we are unable to re-book you on an alternative flight on the same or next day, then we will review other transport options.

Alternative Transport

In order to assist you in reaching your final destination, we will review comparable transport alternatives. These options include, but are not limited to, train, bus, airline, or car hire.
If you must use the comparable transport options then you may be advised to re-book flights yourself, and then submit your receipts to our customer service department for reimbursement. However, you must contact us prior to arranging alternative transport so we can try and accommodate you first.

Important re-accommodation information

When transferring to a new Ryanair flight, you can check-in through our app and save the boarding pass to your phone or through our website and re-print your boarding pass.
If you can’t access either, we’ll re-issue your boarding pass for free at the airport ticket desk.
If your alternative flight departs the next day and you require hotel accommodation, there are airport staff at the ticket desk who can assist you. You will receive free phone credit valid for 24 hours, check your email for further instructions.

EU-261 Entitlements

What happens with the other products that I have purchased?

If your flight has been delayed and you’ve purchased other products through Ryanair (e.g. car hire, transfers, parking, etc.), you may need to make changes.
Please contact the providers directly, see contact list below. If it is not possible to change the product/s you have purchased, you may be able to make a claim through your travel insurance provider. This does not affect your rights under the Montreal Convention 1999, please refer to Article 14 of our General Terms and Conditions of Carriage for further information.

Providers Contact List

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  Reporting a Damaged Bag

Loss, delay or damage of checked baggage must be reported at your arrival airport.

You will be given a Property Irregularity Report (PIR) at the arrivals desk. You can then use the PIR reference to check if there is any update on the tracing of your bag.

Claim Procedure

Once a claim has been made please be aware of the following:

Copies of original receipt(s) for damaged /delayed or lost item(s) will be requested. Damaged items and original receipts must be retained until the claim has been finalized.

A replacement bag receipt in lieu of original damage bag receipt cannot be accepted.

Submit a claim

Claim Processing Times

Damaged & delayed baggage claims will be processed within 15 working days of receipt.
Lost baggage claims will be processed within 28 working days of receipt (once the full baggage tracing process has been completed).
We will respond using the postal/email address provided in the claim form.